When you’re searching for an ocean freight shipping line, you probably compare quotes, consider the service options each company offers, and research each company’s reputation. While these are all good starting points, there’s one important factor that often goes overlooked… customer service. The quality of the shipping company’s customer service plays a significant role in your overall experience and satisfaction.
What qualities should you look for in the ocean freight company’s customer service? Here are a few things to consider.
• Knowledge—When you’re shipping goods by sea to international destinations, you need to have someone knowledgeable on your side to guide you through the process. A well-trained customer service agent can help you complete all required documentation for ocean freight shipping, and he or she can answer any questions you may have.
• Friendliness— Customer service representatives should be friendly and eager to help you. If they aren’t, it’s in your best interest to take your business to a more reliable ocean freight shipping line. Good customer service plays a major part of your entire shipping experience.
• Availability—Customer service representatives should be easy to get in touch with. The best ocean freight companies offer customer service in person, over the phone, and online. They also staff plenty of agents so that you don’t have to wait on hold to get taken care of.
If you’re looking for an ocean freight shipping line, Amerijet’s sister company I.T.N. Consolidators can help. Contact Amerijet today for more information.
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